Neopets deletes old neomails without warning users

[cpvr]

According to a post on Neopets’ subbredit, a lot of users’ neomails were recently deleted from Neopets’ database and users weren’t notified that that they were going to be losing their neomails.

So, if you’re missing any Neomails from the past 90 days, this is why.

https://www.reddit.com/r/neopets/s/WpvqSEaryK

This was posted from, Neo_Truths

Neomails deleted

Tnt runs many daily scripts. One of those was in charge of deleting neomails. Neomails have both an unique id (incremental) and a timestamp of time sent. The script was supposed to erase old neomails, but for some reason they filter the messages by a unique id range. So over time, more messages would be sent and the ids would increase over the range limit so the script would stop erasing. Someone was probably supposed to update that id range but it never was, until recently.

I don't have a saved copy of the old script so not sure if they changed anything other than the message id range. But now, any neomail in current new id range that has not been marked as do not delete by staff + (are older than 90 days or (are older than 30 days and are in inbox folder)) will get deleted. Yesterday the script deleted 15.8 million neomails. A few days ago it deleted 3.3m

Neopets’ staff team informed their players that they were looking into the situation prior to Neo_Truth’s post.

https://www.reddit.com/r/neopets/s/gW27eSfTYq

Update Regarding Neomails

Hi everyone! We have seen the concerns regarding players missing Neomails and are investigating into the cause and hoping to resolve the issue. More updates will be provided when we have them. Thanks so much for bringing this to our attention!said

 

[Baw$e]

I don't see anything wrong with clearing out old messages. Messages that old wouldn't be checked anyways.

 

[Demon_skeith]

Even if old messages, they should still give some kind of warning. I'm sure there are some who may have wanted their old messages yet.